Sunday, March 15, 2009

ECM - No single product?

Russ Stalters in a post Dec 2008 (For Most Enterprises;"A ECM Solution from a single vendor is a Myth!") outlined that most Enterprises ECM Solution tends to include a mixture of technologies from various vendors, rather than that from a single vendor.

Out of the 150 executives that attended a presentation that Russ gave none disagreed with the statement.

Well the same is true here in NZ, especially within some of the larger organisations that I get to eal with. There seems to be a range of technologies that have been deployed over a period of time, either by virtue of no strategy, or because the functions of Web Content and Document Content have been driven by different departmental budget lines and therefore different visions have emerged.

In some cases a strategic view has emerged from a product selection, but very seldom have I seen a full on ECM proposal come to market, or any ECM strategic planning preceed technology implmentation.

A key area that seem to be missing time and time again is an appropriate Information Infrastructure, or as I like to call it Infostructure. Infostructure provides to the information a set of capabilities that enables information to be understood and flow in and out of core business processes.

The building of an infrostructure is independent of the technology to be used. The infostructure is a set of policies and supporting tools to make the technology work for people and processes. Tools that enable the technology to work are things like the business taxonomy, classification systems and associated metadata models and relationship entities.


These tools are part of the information structure not the technology itself and if designed and developed correctly will allow for an organisation to build and implement an ECM system from multiple products.

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